On August 19th, SolarWinds brought its global World Tour 2025 to Johannesburg, delivering a powerful day of insights, innovation, and connection for both customers and partners. The event showcased how SolarWinds is helping organizations build operational resilience through its unified observability, IT service management, and database performance solutions.

Key Themes from the Customer Event

The customer sessions focused on the evolving challenges of hybrid IT environments and how SolarWinds is addressing them with AI-powered observability, cross-portfolio integration, and accelerated remediation. Highlights included:

• Operational Resilience: A systems-thinking approach to managing change, conflict, and complexity across people, processes, and technology.
• AI by Design: The SolarWinds commitment to ethical, secure, and transparent AI integration across its platforms.
• OpenTelemetry Adoption: Embracing open standards for deeper visibility into modern applications.
• Smart Incident Response: Leveraging automation and intelligent alerting to reduce MTTR and improve service delivery.

Partner Day Highlights

The Partner Day was all about growth, enablement, and profitability. SolarWinds shared its vision for empowering partners with:

• Market Opportunity: Every customer needs observability and service management — making it a universal conversation starter.
• Margin Potential: Real-world examples showed how partners can scale from single transactions to multi-million dollar lines of business.
• Attach Strategy: Easy integration with existing network, infrastructure, and database solutions.
• Enablement Tools: From the Partner Portal to SSE and SCP certifications, SolarWinds is investing in partner success.

Local Impact & Recognition

The event also celebrated regional excellence, with Compugeddon CC – CGTech named South African Partner of the Year, and Eastra Solutions Limited recognized as Central African Partner of the Year.

Looking Ahead

With the launch of a new SaaS data center in Sydney, expanded AI capabilities, and a roadmap focused on hybrid visibility, automation, and customer-centric innovation, SolarWinds is poised to help organizations and partners thrive in a complex digital landscape.